IT Support Solutions Overview
Our success is built on our absolute commitment to delivering you a service that is second to none. So you can focus on your business and customers, rather than your IT.
All our support contracts offer you unlimited support from our helpdesk team. We can fix over 80% of your IT problems immediately by talking you through them over the telephone or by taking control of your systems remotely. We can also proactively monitor your systems from our West London office, to ensure that your systems are as stable as possible.
Our support contracts are flexible, cost-effective and tailored to meet your unique requirements. With our range of packages, you can pick the level that is right for your business.
We are able to offer regular hours, extended hours and 24 x 7 support price plans, so you can pay for support during your working hours only, or round the clock if you need it.
Click here to receive a quick quote for any of our support packages.
Bronze IT Support Package
Unlimited, cost effective helpdesk support. Low cost, up front payments with no surprises.
- Unlimited telephone and remote support from our Microsoft and Cisco accredited engineers
- Guaranteed response times
- Your own dedicated account manager
- Procurement advice and highly competitive pricing on hardware and software
- IT solutions consultancy
Learn more about bronze IT support services»
Silver IT Support Package
Proactive support with scheduled checks and onsite visits.
- As per bronze level support PLUS
- Scheduled back-up checks
- Scheduled anti-virus checks
- Regular remote IT administration
- 24/7 real-time, proactive server monitoring
Learn more about silver IT support services»
Gold IT Support Package
Total support. Consider us your outsourced IT Department.
- As per silver level support WITH
- Software update patching
- Security testing
- Scheduled onsite presence
Learn more about gold IT support services»
Emergency IT Support
IT support in a crisis.
- An engineer onsite within 2, 4 or 8 hours depending on your needs.
- Our engineers are trained to deal with emergencies on any system, including Microsoft, Cisco and Novell.
Learn more about emergency IT support services»
Pay As You Go IT Support
We are also able to offer IT support on an 'as needed' basis. Please call us for further details of our fixed rates.