Privacy Policy
Quer Group is committed to protecting the privacy of users of this website. This Privacy Policy sets out the type of information that we collect, what it is used for and the rights you have in relation to this information. By using this website you accept the terms of this Privacy Policy.
This Privacy Policy applies to all users of this website as such - but does not apply fully to those members whose casting / personal information appears as content on the Quer Group website or any future publications of Quer Group. Those members should read this policy in conjunction with their Terms & Conditions as this contains more specific information about our use of your details.
Quer Group may change this policy occasionally by updating this page. You should
therefore check this page from time to time to ensure that you are happy with
any changes.
This policy was last reviewed and updated in October 2010.
Definitions
"You" means the user of the Site, "We/us" means Quer Group, "website" or "Site" means the sites located at quer.co.uk on the World Wide Web, "Content" means the information and other material available within the Site.
Collection and Use of Personal Information
If you submit personal information, for example, your name, address, e-mail address, telephone number, business type or other professional details. ("customer information") to us, by completing an order form for products and services or by enquiring about products or services offered through this website or otherwise using the website, we will make a record of it. In order to constantly improve our website and our products and services, and to offer you personal settings on our website, we may also collect information about your use of the website. We may also collect any information you supply to us when you complete surveys or competitions.
From time to time, we and our subcontractors may also use customer information for market research/analysis purposes. Where possible, the results of such research and analysis will be anonymous so that it does not reveal your identity. We may use the information to customise the website according to your interests.
If you provide us with sensitive personal information, you consent to the processing of this information for the purposes which you have provided it for.
Data Protection Legislation
Quer Group is your data controller. As your data controller Quer Group has notified its activities to the Office of the Information Commissioner as required under the Data Protection Act 1998, and is listed in the Public register of Data Controllers. Personal information will only be collected and/or processed by Quer Group in accordance with the Act.
Protection of Personal Information
We are committed to the protection of personal information, and will take all reasonable precautions to ensure that all information that you have submitted via the website remains confidential. We have strict security procedures regarding the storage and disclosure of customer information.
Links to other website
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Disclosure of Personal Information
We reserve the right to release Customer Information when we believe the release is appropriate in order to comply with the law, or to enforce our Terms and Conditions or to protect the rights, property, or safety of ourselves, our customers or other third parties.
We may release Customer Information if we acquire any new business, and/or sell all or part of our business.
Except as set out above, your personal data will not be provided to any third party without your prior written consent.
The information you provide to us will be held on our computers in the UK. Only professional information passed to us for the promotion of either you as an individual or your business will be accessible to any third parties, and we will make clear to you which parts of any advertisement application will be printed in our books or listed online.
Should Quer Group employ any third parties to perform functions for us then these contracted business will only have access to data required to perform that function, but may not use it for other purposes.
We currently use a third party payment service provider (see section below).
Updating Personal Information
If you have provided us with Customer Information, it is your responsibility to ensure that it is correct and up to date. This will enable us to provide you with the best service possible.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Your choices
You have the right to access the Customer Information which we hold about you and to have any errors corrected. You may check the Customer Information we have about you by contacting our offices. However, please note that no information can be released by us until your identification has been verified.
If you have previously agreed to us using your personal information for direct marketing purposes by Quer Group, you may change your mind at any time by writing to us or emailing us at info@quer.co.uk.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Cookies & IP Addresses
A cookie is a piece of information that is stored on your computer's hard drive by your web browser.
When you use this website for the first time a cookie will be stored on your hard drive. The next time you visit the website (using the same computer) our server will recognise the cookie, giving us information about your last visit. This will enable you to access the website immediately without first having to provide a password, and for us to tailor the website to suit your tastes, interests or business needs. If you do not want a cookie to be stored on your hard drive you should select the appropriate options on your web browser.
If you are a subscriber to Quer Group Interactive, cookies are vital to your usage of our Internet services. We use these to identify subscribers and remember their web preferences. If you choose to disable cookies you will not be able to use Quer Group Interactive.
Cookies from third parties may also be used by Quer Group to help us understand how our visitors engage with the website and to determine the number of people who click on an advertisement and subsequently buy our services. To gather this information Quer Group uses Google Analytics and Google AdWords. For more information on how Google uses cookies for analytics and conversion tracking visit Google's Advertising and Privacy information pages.
An IP address is a number which is automatically assigned to your computer whenever you access the internet. When you access the Quer Group site we will log your IP address. We generally only use IP addresses to analyse trends, administer our website, track general user movements and gather broad demographic information for aggregate use. However, we do link IP addresses to other information which could identify the user when assessing applications from new, re-joining and renewing members to ensure that they are provided with legal 'cooling off periods' where necessary. They will also be used to ascertain where members may be attempting to seek extended free periods on the Quer Group website by the misuse of our 'cooling off periods' or refund policy (see Terms & Conditions). The IP information gathered for this purpose will only be used to 'flag up' possible misuse to Quer Group staff members. The IP details would not be used for Marketing or any other purposes, or made available to third parties.
Queries and Requests
If you have any queries about the way your data is used by Quer Group, or would like to remove your details from our records, please contact the Data Manager:
Data Manager
Quer Group
1 Northumberland Avenue
Trafalgar Square
City of London
WC2N 5BW
This Privacy Policy forms part of our Terms & Conditions of use which govern your use of this website (both of which may be changed and updated from time to time without notice). By using this website you are deemed to accept the Terms of Use.
Applicable Policy
Our use of Customer Information is subject to the terms of the Privacy Policy in force at the time when we use the information in question.
Contacting Us
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy on 020 3137 6370.